At Kamukunji, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Acceptable Reasons for Returns:

1. Missing Accessories:

   • If your item arrives with missing accessories, please contact us immediately to arrange for a replacement or refund.

2. Used Items:

   • We accept returns for items that have not been used. If you receive a used item, please contact us promptly for assistance.

3. Inauthentic Items:

   • If you suspect that the item you received is inauthentic, please reach out to us with your concerns. We will investigate the matter and provide a solution accordingly.

4. Wrong Color, Size, or Model:

   • If the item you received is not the color, size, or model you ordered, please contact us within 7 days of delivery to arrange for a return or exchange.

5. Fit Issues:

   • If the size you ordered is correct but doesn’t fit as expected, you may return the item for an exchange or refund. Please ensure the item is unworn and in its original condition.

6. Broken or Defective Items:

   • If your item arrives broken or defective, please notify us immediately. We will arrange for a replacement or refund, depending on the circumstances.

Conditions for Returns:

• We accept returns only if the items are unused and in the same condition as you received them.
• Please ensure that all tags, labels, and packaging are intact and undamaged.
• We do not accept returns for items that have been damaged after delivery.

For all returns, please contact our customer service team at info@kamukunji.co.ke or call 0750 000 033 within 7 days of receiving your order. We will provide you with instructions on how to proceed with your return.

Thank you for shopping with Kamukunji! Your satisfaction is our priority.